AKTC Operator Decries Deplorable Roads In Nigeria, Assures Customers Of Better Service Delivery
The chief executive officer of Nsik Motors, the operators of Akwa Ibom Transport Company Limited (AKTC), Mr Nsikak Johnny has assured their teeming customers across the country of a more improved service delivery.
The Managing Director gave the assurance while fielding questions from newsmen at the permanent site of the company located at Itam Industrial Layout, Uyo, the Capital City of Akwa Thorn State.
He hinted that the AKTC is one of the best Transport outfits in Nigeria, stressing that the commitment of the company is to ensure the comfort of their teeming customers in different locations within the federation.
Johnny disclosed that the major challenges facing the transportation business in Nigeria is bad road network, lamenting instances where they company bought new vehicles and they broke down that same day on the high way because of the deplorable nature of the nation’s roads.
According to him, because of the deplorable situation of roads in Nigeria, the company has established sub offices in strategic places across the federation to attend to breakdown of vehicles and ensure proactive response when need arises to avoid travelers being stranded.
The AKTC’s managing director insisted that the company remains one of the best in the entire country, pointing out that they work extremely hard to maintain the status quo and supersede others in efficient service delivery.
He stated the AKTC having over one thousand vehicles in its fleet, was the largest employer of labour in Akwa Ibom State, pointing out that the organogram of the company and manpower were in line with global best standards.
On the rationale behind the relocation of AKTC from the former operational base to the new site, the MD/CEO of Nsik Motors explained that the former place was not designed to be used as a motor park, explaining that the current AKTC Park is carefully structured in accordance with international standard and specification.
Mr Johnny, who called on the populace to continue in patronizing the company for their perambulation to anywhere in country, emphasized that the company will not compromise quality service to the masses irrespective of challenges in the sector.
He said that the company provides regular training and retraining of the drivers numbering over 1000 and other management staff who are under the direct employ of AKTC.
On the recent petition to the Akwa Ibom State House of Assembly, alleging breakdown of the company vehicles on Federal Highways, he said the passengers were impatient and couldn’t wait even when the company endeavoured to be proactive in responding to the situation.
He further hinted that when another vehicle was sent to rescue the situation, the two travelers couldn’t wait to join others who were part of the journey to Abuja, but rather resorted to blackmail and petitioning of the company without understanding that the safety of the passengers is sacrosanct to the management of AKTC.
She argued that their petition arose out of a misunderstanding of the way the operations of AKTC is being coordinated and stressed that AKTC’s operational guidelines is very customer friendly and that they placed the customers on top level priority.
Mr Nsikan Johnny said that since his takeover of the AKTC in 2005, he has endeavored, in the midst of the most daunting odds to ensure that the company stays afloat and gives quality service to its customers.
“There is very cordial synergy at the managerial level. The chain of command is strictly adhered to and the cooperation has ensured that we become partners in progress for the good of our passengers.
He called at government at all levels to ensure there is a good road network to facilitate movement and subsequently contribute to the growth of the economy.
Johnny mentioned lack of access to loan facilities as a challenge that impedes the growth of private investors in the transport sector.
He reasoned that if they had loan facilities from the state government at highly reduced interest rates, as against the outlandish bills they get from financial institutions, it will succeed in growing the industry.
The transport operator hinted that their relocation to the permanent site is a plus for AKTC. To him, it was a preview to the changes that will revolutionalise the transport sector.
He called on customers of AKTC to continue in their patronage as it was highly appreciated and the customers remained their topmost priority.